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Communication skills

Does the word ‘communication’ mean the art of speaking well or including vocabulary that sounds profound in their pronunciations??
The dictionary meaning of communication says, it to be – imparting or exchanging of information by speaking, writing, or using some other medium.

So in the real sense, communication can be said to be a two-way process in which both parties need to be present in the now, with along certain important elements.

Let’s understand what are these:

  1. Listening: The ability to listen to what a person is saying is itself a skill and you should focus on that while communicating with others. If you have good listening skills, you will be able to understand that person’s words clearly and react in a positive manner. It will also subconsciously send a signal to the other person that you care about what he/she has to say.
  2. Empathy : Empathy is the art of seeing the world as someone else sees it. When you have empathy, it means you can understand what a person is feeling in a given moment, and understand why other people’s actions made sense to them. Empathy helps us to communicate our ideas in a way that makes sense to others, and it helps us understand others when they communicate with us. It is one of the foundational building blocks of great social interaction and obviously is quite powerful.
  3. Non- verbal communication : Using our voice is only the tip of the iceberg. We actually communicate far more information using non-verbal communication. This includes non-verbal signals, gestures, facial expression, body language, tone of voice, and even our appearance. These can serve to either reinforce or undermine the message of our spoken words, so are worth considering carefully.
  4. Having an open mind : Some people tend to get defensive or attacking during conversations. You do not have to get overexcited when someone points out your mistakes and get defensive or attack them. Be neutral, transparent and unbiased so that you can understand what is actually being discussed. Always maintain the balance in the conversation so that everyone involved in the discussion has a fair part to play.
  5. Silence : It is very rude to interrupt a person while they are speaking. Nobody likes to be interrupted because it hampers the thought process and it is disrespectful. If you have to make an interruption and it is necessary for you to speak at the exact moment, then you need to make gentle interruptions. Ask the person if you can interrupt him or her and say sorry, and whatever you wanted to say must justify your interruption. Otherwise, it’s best to be silent and encourage the other person to speak while this also gives you the time to be able to download necessary information from the conversation.

Master the skill of communication with effective learning & unlearning of concepts that serve a purpose in communicating to understand people better! Connect with us at 9819016390 / www.thinkether.in

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